Frequently asked questions
Answers to common questions about our services, documents and the customer portal.
Which documents do I need for a service?
Each service page lists the commonly required documents. Rules can change, so please confirm the latest list with us before visiting.
Can I apply online without visiting the center?
Yes, for services marked for online application. Create a free account, choose the service and upload your documents. Some services need a visit, for example where biometrics or original documents are required.
How do I know the status of my application?
Sign in to your customer account and open 'My applications'. Every status change is shown with the date, and you will see a notification when we need anything from you.
Are my documents safe?
Documents are stored privately and are never published on the website. Only you and authorised staff of the center can access them.
Do you issue certificates?
No. We help you apply on the official portals. Certificates and approvals are issued only by the concerned government office.
How much does a service cost?
Government fees are as notified by the authority. Our service charge, where listed, is shown on the service page; otherwise please ask us before applying.
I forgot my password. What should I do?
Please contact the center. After verifying your identity, staff can reset your password.